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Our favorite quotation at Gargiulo + Partners comes from Albert Einstein: "Make everything as simple as possible,
but not simpler." Mathematicians like Einstein aim to solve an equation with as few steps as possible, and their
peers admire the result as an "elegant proof."
Not all business challenges are as intricate as a math proof. But in virtually all cases, the discipline is the same –
expressing yourself as directly as possible, with few encumbrances. This, to us, is the very definition of elegance.
Elegant simplification is difficult under the best of circumstances. In the world of business, where analysts, advisors
and corporate chiefs are paid for their understanding of complex problems, it's almost counterintuitive. Many businesspeople
believe that, to deliver their message, they need to display the process employed to create it. The result is corporate
communications burdened with unneeded complexity, jargon, or misdirection, impeding the delivery of a recommendation that
is inherently meaningful and rich.
Take one of the most common business tools, the PowerPoint presentation. Many communications specialists decry PowerPoint
for its tendency to oversimplify complex analysis. While this is a valid criticism, in our experience, these slideshows often
have the opposite problem – pages of process explanation, context-poor data points, and irrelevant self-promotion. Such filler
obscures the point of the presentation and leaves the recommendations buried, almost invisible. It's inelegance in action:
first, too much detail, and then not enough when it counts. Yet it's possible to create an elegant presentation, even in
PowerPoint – leading off with key recommendations and then building a persuasive case in a series of data-rich, but uncluttered, slides.
Often, choosing the elegant path means making a series of small decisions. What to include,
what to leave out? Is every adjective necessary, every piece of data vital?
One institution with a refined communications approach is the Dutch cooperative Rabobank, the world's
only non-publicly-traded bank with a Triple-A credit rating. The bank's very structure – a federation of
local credit unions – might seem hopelessly bureaucratic. Instead, from its policies to its marketing
approach, Rabobank is a model of communications elegance, with materials that are notably uncluttered
and clear. Its website is marked by short, jargon-free pages with achievable corporate principles, and
its annual report is set up in sections with key information visible at a glance – including an annual
Sustainability Report, which enhances transparency.
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