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As we continue in a period of constrained budgets and anxious audiences, winning clients and commitments
means more than just disclosing – one has to enlighten.
The best example of enlightening financial reporting we heard all year came not from a newspaper or industry
report but from a radio program aimed at nonfinancial audiences: National Public Radio's This American Life.
In a one-hour episode last spring, "The Giant Pool of Money,"
the hosts of a show that normally tells stories of ordinary folk attempted to break down the fiscal crisis into terms
understandable to the general public.
While explaining such concepts as collateralized debt options and credit spreads, the program assumed the audience's
capacity for intelligence; yet it eschewed jargon and left listeners better informed. So admired was the show that,
when the most recent wave of the crisis hit in September, countless news websites pointed bewildered citizens toward
the months-old program, and the NPR team quickly recorded a sequel
to explain the latest goings-on.
While the established pillars of public discourse were demanding disclosure, This American Life satisfied a thirst for
enlightenment. The series adhered to some simple but enduring communications best practices: using plain language,
clarifying context through narrative, and
respecting the audience.
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